Customer Care Ambassador Services (CCAS) Since 2016

The Calgary Airport Authority, which operates the Calgary International Airport, has selected Concorde Airport Services to provide its new Customer Care Ambassador Service.  The Ambassador Program's purpose is to provide an exceptional passenger experience from roadway to runway.  We make moments memorable for passengers.

Customer Ambassadors will deliver the following services:

  • Curbside: Ensuring quick, efficient, safe, and friendly pick up and drop off of passengers from both private and commercial vehicles.

  • Automated Border Clearance:  Assisting and guiding arriving passengers through the Canada Border Services Agency (CBSA) area.

  • Automated Passport Control:  Assisting and guiding departing passengers through the US Customs and Border protection (US CBP) area.

  • Connections Centres:  Providing assistance to passengers who are connecting between international, domestic, and transborder flights.

  • YYC LINK: Operating and dispatching the scheduled YYC LINK compact transit system vehicles which will carry up to 10 passengers between the various concourses in the international and domestic terminals.

  • Information Services:  Providing customer service, tourism, and general information at information service desks located in both the international and domestic terminals.


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